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Timeline

A short timeline of my career to date.

Software QA Analyst - ITNSOFT

2013 - 2014

Worked on software quality assurance, building test plans and improving product reliability across multiple platforms. Stay in the scope, understand the problem and create clear guidance to find and accomplish the request.

Customer Service Tech - Convergys

2015

helping customers resolve technical issues while developing troubleshooting skills. The most valuable thing I learned is to listen and guide the user.

I.T Technician - Convergys

2015 - 2018

Supported internal systems, performed hardware maintenance, and handled network-related tasks, PCI complience, software client set-ups.

AWS Admin / Back Office - Orange Theory Fitness

2019

EC2 handling, first time interacting with it, with the purpose of mergin new users as a part of the data migration.

Front End Engineer - Constant Contact

2020 - 2024

worked the templates newsletter team on email and marketing tech.

Software Quality Analyst - First American

2020 - 2024

Led QA testing for enterprise applications, integrating accessibility and compliance checks into workflows.

Software Engineer - Semantiq

2024 - 2025

Focusing on automation, CI/CD pipelines, system design, and backend architecture using MarkLogic.