Timeline
A short timeline of my career to date.
Software QA Analyst - ITNSOFT
2013 - 2014Worked on software quality assurance, building test plans and improving product reliability across multiple platforms. Stay in the scope, understand the problem and create clear guidance to find and accomplish the request.
Customer Service Tech - Convergys
2015helping customers resolve technical issues while developing troubleshooting skills. The most valuable thing I learned is to listen and guide the user.
I.T Technician - Convergys
2015 - 2018Supported internal systems, performed hardware maintenance, and handled network-related tasks, PCI complience, software client set-ups.
AWS Admin / Back Office - Orange Theory Fitness
2019EC2 handling, first time interacting with it, with the purpose of mergin new users as a part of the data migration.
Front End Engineer - Constant Contact
2020 - 2024worked the templates newsletter team on email and marketing tech.
Software Quality Analyst - First American
2020 - 2024Led QA testing for enterprise applications, integrating accessibility and compliance checks into workflows.
Software Engineer - Semantiq
2024 - 2025Focusing on automation, CI/CD pipelines, system design, and backend architecture using MarkLogic.